Hi, thank you for your feedback! We're really glad you love the design and color, and we truly appreciate your kind words about our customer service.
We're sorry to hear about the stitching and initial discomfort. Since our shoes are handcrafted, there may be slight variations, but we always strive for the best quality. We'd love to look into this further—would you mind sending us some photos so we can check the stitching and see how we can improve?
As for comfort, genuine leather does take some time to break in, but it should soften and mold to your feet with wear. If you need any tips to help speed up the break-in process, just let us know! We’d be happy to assist.
We're looking forward to hearing back from you with the photos for our team's reference so we would know what to improve on.
Best,
Rob & Mara