Title says it all. Cannot refund, can only exchange within 7 days i got the item. Offers no flexibility this is during typhoon. Needless to say never again.
Dear Diane,
Thank you for your feedback and we're sorry to hear about your experience. Upon checking, you reached out to us over a week ago with your concern regarding the size of your sandals. We promptly responded to your email, asked you about your foot width and usual size/fit, and offered you different options for exchange. We also clearly informed you of our 7-day exchange policy. Unfortunately, we didn't receive a response from you after.
We hope you understand that our policies are in place to maintain the quality of our products and service, and to ensure fairness among all our customers. We aim to offer the best customer service and the smoothest purchase and exchange possible, so we're sorry to hear that is not the case with your experience. We will extend your comments to our team, and hopefully be clearer about our policies in the future.
Best regards,
Rob & Mara
My mother recommended this shop for their amazing leather work (which she only saw on reviews) and I decided to buy a pair as my school shoes (we are required to use corporate shoes) and I think this is the perfect shoes to use. It is comfy and doesn’t crease easily. I can also use it when going out since it also works better in casual clothing.
Love how comfortable it is and stylish at the same time. Some improvement on the soles bec tripped a few times. Like the added height. Would definitely try other styles.
Delivery went smooth and fast. And looks pretty and sturdy the first time I wore it. Thank you for keeping me updated about my order. Thank you so much and hope you would stock my favorites soon!
Surprise gift to my bhe & she loves to wear it.. 🙂
I've been wearing these boots for a little over a week I think? They were quite stiff at first, which is expected, but once they've been broken in a little more they feel so comfy and secure. I wear thick socks with mine and I could wear these boots for a whole day of walking at work and outside with friends. Tried wearing my usual socks the first few days I had them and they hurt my feet so bad 😅 so first time buyers, wear thick socks! But I think given time these boots will be the comfiest. If given the chance I will buy another pair in other styles in the future. I love these! Thank you Rob&Mara!
Seems very durable and will last for years. However the strap keeps falling off, will check as to how this can be tightened
Will order for a next pair of shoes ❤️ sobrang comfy ni shoes though dapat pala size 8 kinuha ko. Pero kasya parin naman ang size 7 pag manipis na socks ang ginamit. Thank u for the fast delivery
This is my 5th pair of shoes from Rob & Mara (I started purchasing from them in 2019), and they always impress me! Compared to the two pairs of boots I bought before, this pair did not need any breaking in (considering I have very flat feet). Also, they have the best customer service! They assisted me in choosing what would be a better fit for me when I was torn between this and another design that I felt wouldn't match my feet.
For sure, these will not be my last pair from them. Keep it up! <3
Support local! :)
Loving the shoes I ordered. Why buy imported brands, when we have our own, with the same quality and style?
I’ve been eyeing this shoes for the longest time and the wait has been super worth it! Planning to get another pair soon 🫣
It was very comfortable and did not get blisters when I first used it. Will order again 🙂
I love the shoes, it fits me just right. It's soft and looks durable. I'm just excited to use it. Thank you Rob & Mara. ❤
True to size and good workmanship. It fits my narrow feet well. Leather quality is also topnotch. However, the buckle/metal snap rubs against my feet and will surely cause blisters after long hours of use. I hope Rob and Mara will do something about this.
I was hesitant buying locally but my friend swear by this brand so I decided to give it a try and I wasn't disappointed! I also got the belt and I'm pretty sure this will be with me for a long long long while! Thank you, I love your products and will order some more, soon!!
satisfied customer! 5 stars to the craftmanship...
The sandals are nice.. should have sized up though.. but its fine nonetheless.
