Able to survive 20,000 to 30,000 steps a day in Kansai region during our Autumn season. No blisters and was still comfortable to walk with, just wear a thick high socks since the edge (near calf area) is a bit hard. Overall love it and its really worth my money.
Hi! Thank you so much for sharing your wonderful review and photos from your trip to Japan! We're thrilled to hear that your boots carried you through 20k to 30k steps a day comfortably. We appreciate your helpful tip about pairing them with thick high socks, and we're so glad they lived up to your expectations. Thank you for trusting us to be part of your journey, and we hope to serve you again soon!
I've waited for this moment to review kasi kailangan ko muna magtravel at iharabas ang boots ko in german winter. true enough, its rocking it! hindi siya ganun kabigat tulad ibang boots pero ang tibay ng sole niya. kung ang mga lakaran is 20k+ steps, this is not the proper footwear, but it gives a good warmth and protection in cold and wet season, definitely!
Hi Kat, thank you so much for sharing your experience, especially after putting your boots to the test during winter in Germany! We're thrilled to hear they held up well, providing warmth and protection during the cold and wet season while being lighter than other boots. We appreciate your honest feedback on their performance for long walks—20k+ steps is definitely a challenge for any footwear! Thank you for choosing us for your travels, and we’re glad the boots could accompany you on such an adventure. Till next time!
This is my 6th pair of shoes from Rob & Mara since 2020 and I am in love! The shoes are so versatile that I can wear it with casual and semi-formal clothes. I have very flat feet but they advised me to have a half size bigger so it wouldn’t be uncomfortable for me. And they’re right! Keep it up!!!
The Rob & Mara team has never failed me. Their awesome customer service is cherry on top of their high quality shoes. ❤️
Material is great. But adhesives are very visible on the soles. Probably won't be very visible when worn. I probably wouldn't mind either. But since it's a gift, I wish it looked cleaner.
The sizing was weird. I usually wear a specific size in other popular brands, but your sizing is far too large.
I am extremely disappointed that I wasn’t allowed to return the shoes, even though I sent an email within the same hour I received the delivery. You still asked follow-up questions and gave me only one day to return the item during office hours. It felt like you were more focused on completing the sale than providing good customer service.
I would not recommend your store to friends or family and will never order again.
Hi Eunice, thank you for your feedback. We’d like to address the points you’ve raised.
We responded to your email within an hour of receiving it and asked follow-up questions to assist you in finding the right size. Upon checking, this email exchange was made on November 14. However, we only received a response from you 7 days later (November 21). As stated in our policies, we have a 7-day exchange window upon arrival of the product, and this timeframe ensures we can process exchanges smoothly for all customers. After receiving your response only after 7 full days, we immediately provided you with detailed return instructions and extended the return timeframe by an additional 2 days beyond our standard 7-day policy to accommodate you further. Unfortunately, we did not receive any updates regarding the return of the shoes within this extended period.
Additionally, we follow standard Euro/local sizing for our shoes (35-40). Based on your measurement of 24 cm, the size offered for exchange (size 8) was the correct equivalent.
We always strive to provide excellent customer service, so it’s disappointing to hear this feedback. It’s unfortunate that we couldn’t process your exchange due to the delay, as we value every opportunity to ensure our customers are satisfied.
If there’s anything else we can assist you with, please feel free to let us know.
Hi! I’ve been a fan of locally-made shoes and I have a few pairs but my first Rob and Mara pair in two-toned Aster totally tops the list. Great craftsmanship, stylish, and quality leather. I can wear it with anything!
All the best,
Janelle
I just got my hands on a pair of limited edition sneakers and they’re absolutely stunning. Knowing they’re part of an exclusive release makes them even more special. The moment I unboxed them, I knew they were worth it!
Thank you, Rob & Mara!
I was sent shoes with open stitches and got a replacement but the lapel of the shoes are open and missing stitches for the replacement. Reviews here do not seem legit
Hi Gel, thank you for your feedback. We’re sorry to hear about your concerns with the replacement pair. Please be assured that we put in our best effort to address your initial issue by promptly arranging for a replacement, and we sincerely regret that the new pair did not meet your expectations.
We’re also disappointed to hear that you’d question the authenticity of our reviews. We assure you that all the reviews on our page are from real customers who’ve shared their honest experiences. While we’re sorry to hear about your concerns, we remain committed to providing every customer with products and service they can trust.
If there’s anything further we can do to assist you, please don’t hesitate to reach out. We truly value your feedback and will continue to strive for improvement.
Love the fit! However, it doesn't close fully because of my big calves. Wishing for some other options next time! Nonetheless, I'm excited to use it as most of your clients were giving promising reviews on it.
Comfy and stylish! Came in the right size and looks like is made of good quality material 🫶🏻 I'd prefer a good quality local shoe brand like Rob&Mara that overpriced brands that aren't comfy. I'd totally buy another pair for my partner soon 🫶🏻 Thanks so much for your service and high end shoe quality!
I've been looking for boots for my upcoming trip. It's going to be winter but I'm gonna be walking a lot so I need something light and comfortable, but also warm enough. My friend recommended me this store because she used her boots in Germany.The leather is so soft and the style is so cute. They barely need any breaking in. The great thing about it is I can wear them here in the Philippines too!
Well made leather sandals! I like that it has a bit of height and sturdy straps for the times I need to commute
The material is true leather and the design is good but i hope it to be improved more especially the straps. Masyado po maluwag sa unahang strap pero yung back strap masikip ng konti. Yung shape at sole po ng sandals puwede pa rin ma improve kasi parang nag bbump siya habang nilalakad mo. Aside from this, i like the comfort it gives.
Very nice purchase. I had a very nice experience with you guys too. All inquiries were assisted and response were clearly provided when asked. Thank you so much
Sobrang gaan sa paa. No breaking in necessary. The key feature for me is the zipper, it makes wearing the boots very very convenient. This is my second pair of Rob&Mara shoes and I wouldn't hesitate to support local if the quality and value for money is this good (Rizal-approved).
I just wanted to quickly acknowledge their customer service because I needed to have my shoes replaced 🙏🏼 they didn’t even take 3 whole business days because they moved quickly.
I’ve gotten so many compliments for my shoes~ the burgundy is so unique. My advice is absolutely listen to their team as you describe your foot size. Whatever they recommend is correct 👌 it will take some time to break in the shoes, but honestly the initial toughness of the leather doesn’t bother me~ I use comfortable long socks nalang. I guess take this with a grain of salt because some customers have said the shoes hurt to use in the beginning 😅 but they will loosen anyway! Don’t trick yourself into thinking you need to size up, just listen to the Rob & Mara team~
I finally got a chance to wear these boots in Sapa, Vietnam. It was so light that I could easily bring it in my luggage without worrying about the additional weight. Since it was so lightweight, it was also so comfortable to wear, unlike other boots in a similar style. At first I was hesitant that I wouldn’t need to break it in, but I wore it for the first time during my trip, hiked up several slippery steps up and down a mountain, and didn’t experience any pain or discomfort at all! I wore lined tights and long socks under my boots and it was enough to protect my skin from any friction or chafing. I was so pleasantly surprised with my experience with these boots and would definitely recommend these! PS: do get a slightly bigger size to leave room for thicker socks.
Really happy that I was notified when these were back in stock! Comfy and stylish though am still breaking them in. Definitely worth the price. :)
Been looking for good quality genuine leather sandals that are budget friendly at exactly this style and this one did not disappoint! Straps are a little thin and hard, but the feel on the skin is good after a while. Wore my pair the whole day when we went to Disney and walked around 20k steps; I did not have any blister and the insole was soft. Planning to gift my mom a pair for Christmas :)
Very comfy. Kudos to the Rob & Mara team for the excellent Customer Service 🙂
Wow, ang ganda po. Huhu. Soooooo astonishingly gorgeous. 💖