Return & Exchange Policy


  • We always want to make sure that you get the perfect fit. If you have any questions or need any assistance with sizing, please message us at the bottom corner of this page and we'll gladly assist you.
  • However, in the event that the size isn’t right, we can do exchanges for wrong sizes within seven (7) days upon the arrival of your package. 
  • To be eligible for return and exchange, your item must be unused and in the same condition it was received. It must also be in the original packaging.
  • Please note that there are no returns or exchanges for sale or discounted purchases.
  • If the item has been slightly used, if seven (7) days have already gone by since your purchase, or if the item purchased was on sale, unfortunately we cannot offer you an exchange.
  • Shipping fees incurred for exchange will be shouldered by the customer. All shipping fees are non-refundable.
  • Items must be returned to us within seven (7) days after arrival. Payment for shipping fees must also be settled.
  • Rob & Mara reserves the right to limit returns or exchanges if the customer fails to fully comply with the provided terms and conditions.
The item I received is incorrect or damaged. What do I do?

We’re sincerely sorry about that and we hope to make it up to you. We accept exchanges for incorrect or damaged items within seven (7) days after your purchase. You may contact us at support@robandmara.ph and our customer service representative will be happy to assist you.

I ordered the wrong size. Can I have it exchanged?

Of course! We always want to make sure that you get the perfect fit, but in the event that the size isn’t right, we can do exchanges for wrong sizes within seven (7) days after your purchase. In case your item is no longer available in your requested size and/or color, you may request for another style and/or color, provided that it is of the same value or higher. If you'd like to exchange it to a lower priced item, the price difference will not be refunded.

Can I return or exchange an item that I bought on sale or at a discounted price?

All items purchased on sale or at a discounted price are final and cannot be returned or exchanged.

How do I return the item I ordered for exchange?

  1. Email us at support@robandmara.ph with the subject: Exchange Request: [Order Number] and include the following details in your email: Your name, order number, photo of delivery slip, reason for exchange, and clear photos of the item/s to be returned in all angles (top view, side view, bottom view).
  2. If you would like to exchange your item to another size, please send us clear photos of you wearing the item (if the item is big, kindly take a photo of you wearing it with a clear view of the space at the back) so that we can see the size difference and recommend the right size for you. We’re always happy to help you get the perfect size.
  3. Once we receive your email, our customer representative will get in touch with you and give you details and further instructions for return.
  4. Items must be returned to us within seven (7) days after arrival. Payment for shipping fees must also be settled.
  5. Once we receive your package, the item will be inspected and evaluated for approval.
  6. Wait for your exchanged items to arrive.
Who will shoulder the shipping expenses for returns or exchanges?

  • If you received an incorrect or damaged item, we will shoulder all shipping expenses.
  • For requests in change of size, shipping fees will be shouldered by the customer. All shipping fees are non-refundable. Since we offer a flat rate of shipping per transaction and shoulder any additional shipping costs depending on the size and weight of your package, the shipping fee for the exchanged item will depend on the exact shipping fee charged by the courier and may be priced higher than our standard shipping rate. The courier invoice slip will be sent to you for reference.
  • In the event that the returned item fails to pass further inspection, the customer will shoulder the shipping expenses for return.

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