Hi there, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
Our shoes are made from genuine full-grain leather and handcrafted from start to finish by our local Filipino shoemakers. Minor variations or asymmetry in stitching and finishing may occur with handmade footwear, but these do not automatically indicate poor quality or compromised durability. Our construction methods, including stitching along the soles and reinforced bonding, are designed with durability in mind.
We understand that this may be your first impression of the pair, but we stand firmly behind the durability of our products, as do the thousands of customers who have worn their Rob & Mara shoes for years and continue to enjoy them. We also offer complimentary repairs for qualifying issues within 3 years of purchase, subject to our repair policy, because we believe in the quality and longevity of our footwear.
We respect that you may have a different preference when it comes to finishing and aesthetics. However, comparing handcrafted leather footwear with mass-produced alternatives based solely on visible stitching or finishing differences may not fully reflect the materials, construction methods, and durability each pair offers.
We appreciate your feedback and the opportunity to clarify our craftsmanship standards. We remain committed to creating genuine leather footwear made by our local shoemakers, with quality and durability at the heart of what we do.