Hi! Thank you so much for your feedback, and we truly appreciate you taking the time to share your experience. We’re glad the coordination for the color change and delivery went smoothly, but we’re very sorry to hear about the discomfort you felt with the right strap.
The leather does start off a bit firm since it’s genuine cowhide, but it naturally softens and molds comfortably to the feet after a few wears. If the discomfort continues, please feel free to message us, we’d be more than happy to assist you and find the best solution.