Hi Oms, thank you so much for sharing this detailed and honest review. We’re truly happy to hear that your first boots lived up to your Japan trip. 24k steps, snow, and cold are no joke, and we’re glad they kept you warm and supported throughout. ❄️
We’re really sorry about the zipper pull issue, though. That shouldn’t have taken away from the experience, especially since the side zipper is meant to make things easier. We appreciate you pointing this out, and we’re already taking feedback like yours seriously as we continue improving our hardware sourcing.
The good news is that the zipper pull can be replaced, and we’ll be sending you replacement zipper pulls you can use. We’ll message you personally to assist you with this so you can enjoy the boots as intended again.
Thank you for the kind words and for trusting us with your dream boots. It truly means a lot to us! ✨