Hi Mia, thank you for sharing your feedback. We’re very sorry to hear about your experience and we understand your frustration. Since our shoes are made of soft genuine leather, natural wrinkles or creases may sometimes be visible even when brand new—this is part of the authentic character of the material, not a defect. That said, we completely respect if this isn’t what you expected.
We do have a 7-day Return & Exchange Policy in place to make sure customers are not left with a pair they’re unhappy with. In such cases, we provide clear instructions through email or message to assist with the process. Please reach out to us directly so we can help you with the return.
We appreciate your honest review as it helps us improve, and we hope we can resolve this for you.