Customer Reviews
The sizing was weird. I usually wear a specific size in other popular brands, but your sizing is far too large.
I am extremely disappointed that I wasn’t allowed to return the shoes, even though I sent an email within the same hour I received the delivery. You still asked follow-up questions and gave me only one day to return the item during office hours. It felt like you were more focused on completing the sale than providing good customer service.
I would not recommend your store to friends or family and will never order again.
Hi Eunice, thank you for your feedback. We’d like to address the points you’ve raised.
We responded to your email within an hour of receiving it and asked follow-up questions to assist you in finding the right size. Upon checking, this email exchange was made on November 14. However, we only received a response from you 7 days later (November 21). As stated in our policies, we have a 7-day exchange window upon arrival of the product, and this timeframe ensures we can process exchanges smoothly for all customers. After receiving your response only after 7 full days, we immediately provided you with detailed return instructions and extended the return timeframe by an additional 2 days beyond our standard 7-day policy to accommodate you further. Unfortunately, we did not receive any updates regarding the return of the shoes within this extended period.
Additionally, we follow standard Euro/local sizing for our shoes (35-40). Based on your measurement of 24 cm, the size offered for exchange (size 8) was the correct equivalent.
We always strive to provide excellent customer service, so it’s disappointing to hear this feedback. It’s unfortunate that we couldn’t process your exchange due to the delay, as we value every opportunity to ensure our customers are satisfied.
If there’s anything else we can assist you with, please feel free to let us know.
The shoes is very pretty in person. What you see is what you get. The size is just right, perfect fit. I'm size 7.5.
I finally found real leather shoes! Very comfy to wear. I will order again for sure.
Same feeling as my first and 2nd Primrose. Will try to collect all colors. Super reliable everyday shoe :)
The shoes are comfortable to wear and seem sturdy.
Fits true to size