Hi Nerissa, we appreciate you sharing your comments with us! We're sorry to hear your feedback. We take your review seriously and will work on improving our packaging to ensure that our products arrive in pristine condition. We also use recycled materials for our packaging to be environmentally friendly, but we understand your disappointment when the pair arrived to you.
We appreciate your positive feedback on the fit of the shoes, and we will look into the issue of wrinkles on the leather. The leather we use for these shoes is very soft to guarantee comfort for our customers, so natural wrinkles may be present which is normal to the cowhide. Can you please send us photos for reference so we can look into your comments?
As for your future purchases, we would be happy to assist you in finding a pair that meets your expectations. Thank you for choosing our product and we hope you give us another chance to impress you.