Customer Reviews
Title says it all. Cannot refund, can only exchange within 7 days i got the item. Offers no flexibility this is during typhoon. Needless to say never again.
Dear Diane,
Thank you for your feedback and we're sorry to hear about your experience. Upon checking, you reached out to us over a week ago with your concern regarding the size of your sandals. We promptly responded to your email, asked you about your foot width and usual size/fit, and offered you different options for exchange. We also clearly informed you of our 7-day exchange policy. Unfortunately, we didn't receive a response from you after.
We hope you understand that our policies are in place to maintain the quality of our products and service, and to ensure fairness among all our customers. We aim to offer the best customer service and the smoothest purchase and exchange possible, so we're sorry to hear that is not the case with your experience. We will extend your comments to our team, and hopefully be clearer about our policies in the future.
Best regards,
Rob & Mara
This is my 3rd R&M purchase and I’m always impressed by the quality of their shoes and sandals! Love this one and is super lightweight and comfortable. Will be my go-to sandals for traveling!
I wore my newly purchased sandals on my trip abroad, and it held up really well! Lightweight and comfortable, perfect for a moderate amount of walking.
Prefectly fit and awesome design
Alana in Black
I saw the page on facebook and decided to order a pair of Alana sandals since it looks good. I was not disappointed when I received my order. I am happy with the quality of the sandals.
One more thing to commend is the team's responsiveness in assisting the customers. They responded to my questions and provided advice.
Thank you!
Just received my sandal...they perfectly fit my feet and feel so great! Thank you❣
