Customer Reviews
Florence in Ivory
This is my fifth (or sixth? I lost count) pair from Rob & Mara. The best moccasins for driving and walking, I swear.
Im always torn between size 6-7. And i choose size 7 for this shoe. It fits perfectly! Soft grained leather… i have wide foot din, it expand well to my feet. Will use it sa office.
Hi Mims! We're so glad to hear that our Florence shoes in Ivory fit you perfectly. We strive to provide true-to-size options for our customers. Thank you for sharing your experience with the soft pebbled leather and its ability to expand to accommodate wide feet. We hope you'll enjoy wearing them to the office!
The shoes is very pretty. Quality is superb but the style is not for wide foot people like me 😢 I followed the chart. The shoes is squeezing my feet, is it for the snug fit? 😭 i hope they can consider wide foot. Nonetheless, still recommend thsi brand 💋
Hi there! Thank you for taking the time to leave a review. We appreciate your feedback and for recommending our brand despite the fit issue. We’re delighted to hear that you find the shoes pretty and the quality superb!
We’re sorry to hear that the style isn’t comfortable for your wide feet. We have half sizes for these shoes and perhaps a half size bigger would be better in the future for your comfort. While some of our designs do have a snug fit, we understand the importance of comfort and will certainly take your feedback into consideration for future collections. Kindly note that genuine leather easily stretches through use as well, so we hope the fit will be comfier for you after a few more wears.
If you’re open to it, our customer service team would love to assist you in finding a design and size that offers a better fit. Please reach out to us at and we’ll be happy to help. Thank you once again for your support and valuable feedback!
The shoes were nice and fit me well compared to the one I ordered previously. It's just that there is quite a strong chemical scent(perhaps the adhesive?)hence I am unable to appreciate the natural smell of leather.I ordered here previously and the smell was neutral. Also,quite disappointed with quality control, the shoe color is ivory however it was stained by reddish dots all over including the stitches.i think it came from the handling of the shoe inner lining which is red.suggest using a neutral color for the inner lining next time(like beige)to prevent issues like this & to inspect each product prior to being sent. Thank you & hope for improvements.
Hi Marielle, thank you for taking the time to share your feedback with us. We are glad to hear that the shoes fit you well. However, we also apologize for the scent you encountered which is the leather conditioner we apply to nourish the leather before shipping out the product. We have also looked into the quality control issue you encountered with the color and red dots. We will take your feedback into consideration and work towards using a neutral color for the inner lining to prevent this from happening in the future. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.