Hi Debbie, thank you for sharing your honest feedback. We're glad you find the design pretty, though we’re sorry to hear about the chafing issue. The underside of the leather can sometimes feel a bit firm when new, but it typically softens with wear. For a quicker adjustment, we recommend applying a leather conditioner as this will help smooth out the feel. If you have any further concerns, please feel free to reach out to us directly. We want to ensure you’re fully comfortable in your purchase!