Hi Gel, thank you for your feedback. We’re sorry to hear about your concerns with the replacement pair. Please be assured that we put in our best effort to address your initial issue by promptly arranging for a replacement, and we sincerely regret that the new pair did not meet your expectations.
We’re also disappointed to hear that you’d question the authenticity of our reviews. We assure you that all the reviews on our page are from real customers who’ve shared their honest experiences. While we’re sorry to hear about your concerns, we remain committed to providing every customer with products and service they can trust.
If there’s anything further we can do to assist you, please don’t hesitate to reach out. We truly value your feedback and will continue to strive for improvement.