Hello. I super love my pair and can't complain about the quality and its design. However, you guys did not inform me that it will be delivered via Grab Express. You also pinned the wrong location which is a bit far from my address. I felt the delivery rider was annoyed and he thought it was me who did it. Though it's also a good thing that you're providing jobs to delivery riders, I think it would be better if you'd also be in Shopee or Lazada so customers can at least pre-order when out of stock and at least track shipping. If not, then at least send a text notifying that delivery will be made within the day. Thanks.
Hi Donna, thank you for your feedback. Upon checking, our scheduled automated shipping email didn't get to be sent on that particular day, and we sincerely apologize for the inconvenience this has caused. Rest assured your feedback has been noted by our team and will help us improve our future operations. Thank you again.
As the title says, I did wait a long time to get a pair of Margaux in Two-Tone Ivory, as there's usually no stock for my size whenever I try to buy it. There's a lot more detail in how I got my Margauxs but I'd take this chance to commend Rob&Mara for ensuring a customer experience that's well-thought-out.
As for the shoes -- I'd have to say that any Rob&Mara pair will always be home for my feet. I specifically love the versatility of the Margaux in Two-Tone Ivory. Perfect with both work trousers and jeans. +1000 points because it doesn't hurt my feet, and I walk a lotttt since I commute.
I can see why these shoes are almost always out of stock. They are so cute and comfy, and you can wear them anywhere for many hours.
Margaux in Two-Tone Ivory
Fell in love with this pair when I saw it online and had to wait a bit to get it in my size, but it was totally worth the wait. It looks really good with a lot of my clothes! I also ended up walking around Tagaytay the first day I wore these beauties, but my feet didn’t hurt at all. One of my best buys this year, surely! 💖
Transaction is fast, and customer service is on point. And of course,my first pair of shoes and sandals are of high quality, made with precision to details. Buy the silk shoelace too, it adds flair to this lovely pair, best to use in formal events too! ❤️
These are my first pair from Rob & Mara! Just perfect! Looking forward for my 2nd, 3rd and more!
Customer service is excellent and helped me pick a good shoe size. However, my feet are wide (10 cm wide, 23.9 cm long, size 8 for reference). I was also assessed to have flat feet. The shoes are comfy for the first few hours, but they ache after a day of walking, especially around the arch. The ache lasted until the next day. Unfortunately, there is no room for custom insoles to help with my problem, as their insoles aren’t removable. Rob and Mara has excellent quality design, and I do hope they have more offerings for people with wide feet and perhaps the ability to have orthotic support in the future. I would still recommend this brand for those who don’t have wide, flat-footed feet. I use these shoes more when I’m in a sedentary setting.